Terms and Conditions

By placing and order with us then you are accepting our terms and conditions from By Victoria LTD trading in this instance as Diva Tails Jewellery


  • If you would like to order Goods from us you must complete the order process on the website.
  • Bespoke commissions must be places in writing via email for a traceability. Bespoke commissions are usually conducted through correspondence or a face to face meeting wither in person or online. All details of the commission are put in writing via email and the it is you the Clients, responsibility to confirm these details are correct. The commission is only live when the first payment has been made. See Prices and Payment for more details.
  • Any contact for the supply of Goods from this Website is between you and Diva Tails Jewellery. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.
  • You are responsible to send your horse hair to us. We recommend a tracked service like Royal Mail Special Delivery. We are not responsible for lost hair in transit to our address of Diva Tails Jewellery, 37 Heol Ganol, Sarn, Bridgend, CF32 9PG. That is between you the Buyer and your choice of postal service.
  • Goods purchased by you are not for resale
  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
  • The contract for the goods will be accepted at the time of despatch of your order. You must inform us immediately if any details are incorrect or altered in the period between purchase and despatch.

Prices and Payment

  • All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We reserve the right to alter prices and discontinue products at any time. Prices are inclusive of the relevant sales tax but exclusive of delivery charges which will be added to your order.
  • The total price for Goods ordered, including delivery charges, will be displayed on the Website when you place your order. Full payment must be made before Goods are despatched.
  • You must pay for your order at the time you place your order and you can do so by debit/credit card, PayPal, bank transfer to our nominated bank account. Other payment options are available via Shopify and instalment services like Klarna. Please be aware of merchant services own terms and conditions. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.
  • Commission work will provide instalment payment via staged invoicing, usually deposit amount and final balance. The details of these staged payments will be discussed and put in writing when the commission is finalised. No goods will be released without a clear final balance
  • Klarna, is a service provided to you to purchase Goods from us in flexible repayment terms. If you opt to use Klarna please be aware that contract of payment is with Klarna and not us at By Victoria LTD. We will fulfil the order and correspond with you directly in regards to the details of your order. Please visit klarna.com for more information


    • The cost of delivery will be specified at the time of ordering.
    • All orders are delivered by Royal Mail either Royal Mail 1st class signed for or Royal Mail Special Delivery service. Any lost or damaged goods will need to be notified immediately and claims are placed directly with Royal Mail using their procedures.
    • Deliveries deemed “late” are unavoidable and no refunds will be given.
    • Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
    • Where delivery is outside the UK, you may be liable to pay additional tax or duty when they land in your country. This may vary from country to country. Please contact your local customs office for more information, this is not a charge covered by our delivery price and is payable by the customer.

Social Media

  • Please note all products and orders when completed have photographs taken which are placed in social media albums or accounts of FTTJ to showcase our products, If the item is a gift then please make sure you note down on the order form if you do not want it shown
  • Intellectual Property Rights
    • Ownership in, and all rights created in relation to the contents of this Website and any trade marks or marks used on the site or in the goods displayed on the site either vest in us absolutely or are used by us under licence. We retain ownership of all intellectual property rights related to the Website, including copyrights, trademarks and other proprietary rights. No licence is granted to you to use any such intellectual property save that you are permitted to use the Website in accordance with these Terms and Conditions
    • You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.
  • General
    • We may subcontract any part or parts of Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
    • We may alter or vary the Terms and Conditions at any time without notice to you.
    • Payment must be made at the time of ordering the Goods or Services from us. Failure to pay on time will result in either the cancellation of your order or a late payment charge which shall be calculated as interest on the amount due at a rate of 5% over our bank's lending rate. Interest will be charged on a daily basis from the date of invoice to the date of actual receipt of payment in cleared funds.
    • The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
    • If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
    • These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.
    • No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
    • It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.